jeewin Casino Privacy Policy

jeewin Casino ("jeewin," "we," "us," or "our") operates the online gaming platform accessible at jeewin.asia. jeewin is the data controller responsible for the personal data of players and visitors to the jeewin platform, as defined under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines.

jeewin operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-regulated operator, jeewin is subject to specific data collection and retention obligations under Philippine gaming regulations, in addition to the requirements of the Data Privacy Act.

jeewin collects the following categories of personal data from players and platform visitors:

jeewin does not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly required for identity verification and regulatory compliance purposes.

jeewin collects personal data through the following means:

• Direct Collection: Data you provide when registering a jeewin account, completing KYC verification, making deposits or withdrawals, cont acting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the jeewin platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and risk data from security partners; payment verification data from GCash, Maya, and banking partners.
• Regulatory Sources: In certain circumstances, jeewin may receive data from PAGCOR or other Philippine regulatory bodies as part of our licensing obligations.

jeewin will always inform you at the point of collection what data is being collected and for what purpose. Where data collection is optional, you will be given the choice to decline without affecting your core access to jeewin's services.

Under the Philippine Data Privacy Act of 2012, jeewin processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the jeewin Terms and Conditions, including account management, game provision, and payment processing.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself. This includes KYC verification, transaction monitoring, and regulatory reporting.
• Legitimate Interests: Processing necessary for jeewin's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional personalization features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jeewin uses your personal data for the following purposes:

• Account Registration and Management: Creating and maintaining your jeewin account, verifying your identity, and managing your account preferences and settings.
• Service Provision: Enabling you to access and play jeewin's full library of casino games, process your deposits and withdrawals, and participate in promotions and loyalty programs.
• KYC and Regulatory Compliance: Verifying your identity and age (21+) as required by PAGCOR regulations, and fulfilling our obligations under Philippine anti-money laundering laws.
• Responsible Gaming: Monitoring gaming activity to identify potential problem gambling behaviors, enforcing self-exclusion and limit settings, and providing responsible gaming support where needed.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, and other security threats to the jeewin platform.
• Customer Support: Responding to your inquiries, resolving disputes, and improving the quality of our support services.
• Marketing Communications: Sending you promotional offers, bonus notifications, and news about jeewin — only where you have consented to receive such communications.
• Platform Improvement: Analyzing usage patterns and player feedback to improve jeewin's games, features, and overall user experience.
• Legal Proceedings: Establishing, exercising, or defending legal claims involving jeewin.

jeewin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new processing activity.

jeewin does not sell your personal data. We share personal data only in the following limited circumstances:

• KYC and Identity Verification Providers: Third-party service providers who assist jeewin in verifying player identities and ages as required by PAGCOR regulations. These providers are bound by strict data processing agreements.
• Payment Processing Partners: GCash, Maya, and Philippine banking partners who process your deposits and withdrawals. These entities operate under their own privacy policies and Philippine financial regulations.
• Game Software Providers: Licensed game developers whose software powers jeewin's game library. These providers may receive anonymized or pseudonymized gaming data for technical and regulatory purposes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulation.
• Fraud Prevention and Security Services: Third-party security and fraud detection providers who help jeewin protect the platform and its players from fraudulent activity.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by jeewin, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of jeewin's business assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom jeewin shares personal data are required to process that data in accordance with the Philippine Data Privacy Act and jeewin's data protection standards. jeewin does not transfer personal data outside the Philippines except where necessary for the provision of services and subject to appropriate safeguards.

7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the jeewin platform. They allow jeewin to recognize your device, remember your preferences, and collect information about how you use the platform.

7.2 Types of Cookies Used by jeewin.

• Strictly Necessary Cookies: Essential for the operation of the jeewin platform, including session management, login authentication, and security functions. These cannot be disabled without affecting core platform functionality.
• Performance Cookies: Collect anonymized data about how players use jeewin, such as which pages are visited most frequently and whether error messages are received. This data helps jeewin improve platform performance.
• Functionality Cookies: Remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Analytics Cookies: Used to understand aggregate player behavior and platform usage patterns. Data collected through analytics cookies is anonymized and used solely for internal reporting purposes.

7.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jeewin platform. Your cookie preferences can also be managed through the cookie consent tool displayed when you first visit jeewin.

jeewin retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and PAGCOR regulations. The following retention periods apply:

Upon expiry of the applicable retention period, jeewin will securely delete or anonymize your personal data in accordance with its data disposal procedures.

jeewin implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data transmitted between your device and jeewin's servers is encrypted using TLS (Transport Layer Security) protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data within jeewin is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and regular data privacy training.
• Two-Factor Authentication: jeewin supports and encourages the use of two-factor authentication (2FA) for all player accounts to prevent unauthorized access.
• Regular Security Audits: jeewin's systems and security controls are subject to regular independent security audits and penetration testing.
• Incident Response: jeewin maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, jeewin will notify the National Privacy Commission within 72 hours and affected players without undue delay, as required by the Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jeewin:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jeewin holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data jeewin holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jeewin's legal retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jeewin's legitimate interests.
• Right to Damages: The right to claim compensation for any damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jeewin has violated your data privacy rights.

To exercise any of these rights, please contact jeewin's Data Protection Officer using the contact details provided in Section 13. jeewin will respond to all privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notification to you.

jeewin Casino is strictly intended for adults aged 21 years and above, in accordance with Philippine law. jeewin does not knowingly collect personal data from individuals under the age of 21.

If jeewin becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that your child has provided personal data to jeewin, please contact our Data Protection Officer immediately using the details in Section 13.

jeewin recommends that parents and guardians use parental control software on shared devices to prevent minors from accessing online gaming platforms.

jeewin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The effective date at the top of this Policy will be updated whenever a material change is made.

Where changes are material, jeewin will notify registered players via email or a prominent notice on the jeewin platform at least fourteen (14) days before the changes take effect. For non-material changes, the updated Policy will be published on the jeewin website without prior notice.

Your continued use of jeewin Casino following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you may request account closure by contacting jeewin's customer support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or jeewin's data processing practices, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the jeewin platform — the fastest way to reach our team
• Email: [email protected]
• General Support: [email protected]

jeewin's Data Protection Officer is based in the Philippines and is available to assist players from Manila, Cebu, Davao, Quezon City, Makati, and all other parts of the country. We aim to respond to all privacy-related inquiries within five (5) business days.